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Alberox Customer Questionnaire Survey

Thank you for taking the time to complete this questionnaire. It has been designed to assess how we are currently performing against your expectations and identify areas where we can improve. 


* Required fields

Your name :
Your email :
Your company :
Relative to your other suppliers of similar products, how do we compare against the following categories:
Customer Service responsiveness
Significantly worse Worse Same Better Significantly better
Quotation response time
Significantly worse Worse Same Better Significantly better
Speed of response to technical questions
Significantly worse Worse Same Better Significantly better
Accuracy of information supplied
Significantly worse Worse Same Better Significantly better
Frequency of meetings
Significantly worse Worse Same Better Significantly better
On time delivery performance
Significantly worse Worse Same Better Significantly better
Proactive contact when a problem exists
Significantly worse Worse Same Better Significantly better
Value of total service offered
Significantly worse Worse Same Better Significantly better
Quality of delivered product
Significantly worse Worse Same Better Significantly better
Application Engineering support for new product development
Significantly worse Worse Same Better Significantly better
Lead times for prototypes
Significantly worse Worse Same Better Significantly better
Production lead-times
Significantly worse Worse Same Better Significantly better
Ability to supply complex components
Significantly worse Worse Same Better Significantly better
Ability to supply components with fine dimensional tolerances
Significantly worse Worse Same Better Significantly better
Range of manufacturing capabilities offered to meet your requirements
Significantly worse Worse Same Better Significantly better
Flexibility in accommodating your requests
Significantly worse Worse Same Better Significantly better
Reliability of delivered product
Significantly worse Worse Same Better Significantly better
Performance of supplied product
Significantly worse Worse Same Better Significantly better
Range of materials offered
Significantly worse Worse Same Better Significantly better
Product Literature 
Significantly worse Worse Same Better Significantly better
   
From the list below please highlight ONLY the FIVE that matter most to you, in order of importance (1 = Most important 5 = least important)
Customer Service responsiveness
Quotation response time
Speed of response to technical questions
Accuracy of information supplied
Frequency of meetings
On time delivery performance
Proactive contact when a problem exists
Value of total service offered
Quality of delivered product
Application Engineering support for new product development
Lead times for prototypes
Production lead-times
Ability to supply complex components
Ability to supply components with fine dimensional tolerances
Range of manufacturing capabilities offered to meet your requirements
Flexibility in accommodating your requests
Reliability of delivered product
Performance of supplied product
Range of materials offered
   
How important is it that you can visit the site you purchase from and return home within one day? Extremely important Very important Important Not very important Not at all important
                     
How important is it for you to conduct technical discussions in your native language Extremely important Very important Important Not very important Not at all important
                      
Are the products you purchase manufactured from our standard range of materials? Always Sometimes Not Sure Occasionally Never
 
 
Who do you consider to be the market leader(s) for the types of product supplied by Alberox?
  
 
How many suppliers do you have for the types of product you purchase from Alberox?
1 2 3 4 >4
Any additional comments?

Where you provide personal data to us such data will be used only for the service you have requested, and only by Morgan staff and the Web site administrators. The Morgan sites do not automatically capture or store personal data from visitors to the site, other than to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by Morgan web site management to assess the use of the site.

PLEASE USE THE CONTACT FORM FOR FURTHER INFORMATION


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Alberox Products
225 Theodore Rice Blvd. New Bedford, MA 02745
Phone (508) 995-1725    Fax (508) 995-6954

A Division of Morgan Advanced Ceramics
   Morgan Technical Ceramics is a Global Business Unit of the Morgan Crucible Company plc.
It comprises Morgan Advanced Ceramics and Morgan Electro Ceramics.